Note: Items marked with a padlock ()
can only be accessed by registered installers.
Do you need help installing,
servicing or maintaining a system?
Firstly below you will find links to our
Facebook and Twitter web pages. We are using both of these services
to offer installation professionals like yourself, a means of
posting questions online and getting answers.
Below that you will also find training video's,
installation manuals and even interactive PC training courses. And
if all of these avenues fail to answer your question you can
email us, use the
contact page, or call our
technical support desk on 0845 643 4952.
We aim to answer most
technical questions within 4-hours - longer may be required
depending on the complexity of the issue. But please note, the technical support
service is intended to identify and correct faulty components - it
is not an installation support service. If installation support is something you
wish, please drop us a line to discuss our installer training
For faults, you should initially read the
installation instructions fully paying particular attention to any
troubleshooting section. If this fails, please check the FAQ section
of the relevant manufacturers own site (this is displayed on all
installation literature). If this does not answer the questions -
please then drop us an email or call. In the first instance, please
email a description of the problem as our operators may need to
forward the question to the manufacturer. As the question is already
on email, this will speed the process up! You will then receive a
fault reference number that you should use on all future
correspondence or calls. Together, we aim to get whatever the
problem is resolved as quickly as possible!
If the manual you require is not
listed above, please
or use the
contact page to email. Note: when requesting
manuals, we require the model number (e.g. PC5020) and version number (V3.2)
that can be found on the components main circuit board.